Let’s chat!
Got a question about your order, need a recipe idea, or just want to say hello? We’d love to hear from you!
FAQ
Our Fresh Épis is made with fresh, natural ingredients—no additives, no
preservatives, just bold Haitian avors. Our Pikliz is handcrafted with the perfect
balance of heat and tang. Both are made in small batches to ensure freshness and
quality.
● Épis: Keep refrigerated after opening. It stays fresh for up to 3 weeks. You can also freeze it in portions for longer storage!
● Pikliz: Store in a cool, dry place before opening. Once opened, keep refrigerated, and it will last for months—the flavors only get better over time!
Want to stock Fresh by Steph in your store or collaborate? We’d love to chat! Send
us an email at freshbystephllc@gmail.com
● Processing Time: Orders ship within 3-5 business days after purchase.
● Shipping Costs: $10 for U.S. orders, $13 for Canada.
● Tracking: Once your order ships, you’ll get an email with a tracking number.
Live in ATL? You can skip shipping and pick up your order at 7525 Roswell Rd,
Sandy Springs, GA 30350. Pickups happen on the weekend following your
purchase.
● Set it & forget it! Subscribe for automatic deliveries every month.
● Get exclusive perks, early access to new products, and never run out of your
essentials.
● Manage or cancel your subscription anytime through your account.
Since our products are made fresh, we do not accept returns. However, if your
order arrives damaged, email us at freshbystephllc@gmail.com within 48 hours
with:
● As many pictures as possible showing the damage
● A clear picture of the shipping label with the damaged products
Once we receive your email, we’ll work on shipping you another box as soon as
possible!
Your privacy is important! We don’t sell or share your information

